Knowledgebase: General
Returns and Refunds
Posted by on 29 August 2013 03:55 PM

We want you to be 100% happy with your order. If you buy a product from us which we have delivered and you are unhappy with it you can return your goods, for any reason, in the original condition and packaging to receive a full refund or a replacement.

Please notify us of any cancellations within 14 days of receiving your order. We must be informed of any damages from transit within 2 days of receipt. As soon as the manufacturer receives the product in its original condition we can issue a refund or organise a replacement for you.  When returning your goods we do advise you to return them by post, or by courier to the manufacturer please do not return the item to us., if the product is found to be faulty the manufacturer will cover the cost of the postage, if the product is returned after 30 days then the manufacturer will only replace the item they will not issue a refund.

You must obtain proof of postage and a receipt of the charges. If the mistake is ours we will happily cover your return charges. If you want to return an item back to us please contact our customer services either by emailing on or call 0845 00 66 286. We will let you know the full details of where to send your product and what information to include.

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