Knowledgebase: General
Placing on order
Posted by on 29 August 2013 04:04 PM
You are deemed to have placed an order with us by ordering online via our online checkout process or by placing an order over the telephone. Confirmation of your order will be sent by e-mail. We will send written confirmation via Royal Mail on request.

We may not be able to accept your order:

a. Where goods are not available
b. If there has been a pricing or product description error
c. Where we cannot obtain authorisation for your payment.
d. Where it is logistically impossible for us to deliver the goods to that location, or where additional service fees apply

The Company shall notify The Customer should their order not be accepted and inform them of any changes and/or additional charges.
Should the customer accept any revision to their order the order will be accepted and processed. If declined The Company will cancel the customers order and refund all monies received.
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