Knowledgebase: General
Posted by on 29 August 2013 04:05 PM

Delivery is included in our prices for most areas of mainland UK, however due to some manufacturers' policies there may be extra charges for Scotland, off shore islands and some areas of England and Wales. These areas are detailed within our product pages either in text or map format. It is advisable to call 01604 586939 prior to placing your order should you have any concerns over potential delivery charges.

Delivery lead-times are provided in working days (Monday to Friday, excluding bank holidays)

Estimated delivery lead-times commence from point of cleared payment, in the case of orders placed after 12 noon the lead-time will commence from the next working day. During exceptionally busy periods or in remote outlying areas lead times maybe exceeded. In such circumstances we will ensure that customers are kept informed.

If you are having your building installed independently it is advisable to wait until you have been notified of your delivery date by the carriers before booking this work. We also suggest that on receipt of goods that you satisfy yourself that the order has been delivered in full prior to commencing installation.

Delivery are made weekdays and typically during the hours of 8.00am to 8.00pm, however this can vary by manufacturer and The Company is not able to offer timed deliveries..

As The Company is not the manufacturer of branded products it can not be held responsible for any delay in delivery arising from the manufacturer or the contracted carrier.
Where an estimated delivery lead-time extends beyond that published the customer may cancel their order without penalty.

The majority of the products offered for sale are flat-packed for ease of handling and delivery and consideration should be given to the size and weight of products prior to ordering.

Deliveries are usually to kerb-side only. If access is restricted please let us know at time of order. It is The Customers responsibility to provide unobstructed access for the delivery to take place. Any failed or returned deliveries may result in additional charges being passed to The Customer .

Notification of delivery may be made by telephone call/message, email, fax or by post direct from the manufacturer, carrier or ourselves.

Any discrepancies with deliveries must be notified to either Taylors Garden Buildings by email contact or by phone on 01604 780350.

Alternatively in cases of branded products if your delivery note provides details of the manufacturer any discrepancies with deliveries can be reported to them either via email or phone.

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