Knowledgebase: General
Returns Faulty Goods
Posted by Max Smith on 29 August 2013 03:06 PM
All goods supplied are newly constructed for sale and as such are manufactured to match the specifications shown within the product literature.

From time to time we do sell stock clearance and ex display lines, these items are clearly marked as such and this should be taken into consideration prior to ordering.

If the product is damaged or broken on arrival you can return the goods for the supply of a merchantable replacement, or a full refund if appropriate. It is imperative that if any part of your order is damaged then a photo should be taken of the product in situ e.g. for log cabins the damaged part must remain on the pallet.

Damage should be reported within 5 working days of delivery and we may request photographic evidence of the condition of the damage or faulty item, you should not attempt to fit or modify the product in anyway and must retain the original packaging.

In the case of larger products such as sheds, log cabins etc we will arrange with the manufacturer to collect the goods. For our smaller items it may be necessary for The customer to return them to the manufacturer by post.

It is the responsibility of the customer to retain possession and take reasonable care of the goods until they have been returned to the possession of; The Company , the manufacturer or their appointed carriers. We cannot accept back for a full refund any item which has been assembled or modified in any way.

If on return the product is found to be sound, complete and as describe for sale, any return charge will apply and will be deducted from the order monies held at cost.

Reimbursement of rejected goods, less any charges defined above, will be made to the customer as soon as possible and certainly within a period not exceeding 30 days from the date of return.
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