Knowledgebase
Shortages & Damages
Posted by Max Smith on 29 August 2013 03:07 PM

All goods should be inspected on delivery and any shortages or damages notified to the company within 5 working days.

Do not build the item if it is damaged.

If an item has been delivered with a damaged replaceable part we will send a replacement part to you. We don’t replace items that have replaceable damaged parts, items are only replaced if the parts are not replaceable or at our discretion. In order to establish the nature of the damage we ask for evidence in the form of pictures/images. When we receive these we will make a judgement on how to proceed. (Please see important information if you are returning goods below) A photo should be taken of the product in situ e.g. for log cabins the damaged part must remain on the pallet.

Shortages and damages should be reported either in writing to the company address, by email on our contact page or by phone on 01604 780350. We may request photographic evidence of the condition of the damage or faulty item.

Upon approved claims the manufacturer will forward replacement parts, usually within 5 - 10 working days, subject to stock levels. Please note Taylors Garden Buildings do not hold stock of branded products.

The company reserves the right to decline any requests should damage or miss-use of the product have occurred upon the customer s property or during self-assembly.

The Company will not be liable for any costs incurred the customer should they fail to inspect and satisfy themselves that the product is sound and complete prior to assembly.

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