Live Chat Software by Kayako |
Shortages & Damages
Posted by Sales Service on 29 August 2013 04:07 PM
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All goods should be inspected on delivery and any shortages or damages notified to the company within 5 working days. Do not build the item if it is damaged. If an item has been delivered with a damaged replaceable part we will send a replacement part to you. We don’t replace items that have replaceable damaged parts, items are only replaced if the parts are not replaceable or at our discretion. In order to establish the nature of the damage we ask for evidence in the form of pictures/images. When we receive these we will make a judgement on how to proceed. (Please see important information if you are returning goods below) A photo should be taken of the product in situ e.g. for log cabins the damaged part must remain on the pallet. | |
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