Knowledgebase: General
Posted by on 29 August 2013 04:11 PM

In the event of any complaint or grievance, 'The Customer' is to in the first instance make contact by telephone on 01604 780350 or by email, stating their invoice reference and the nature of their complaint.

All communications of this nature will receive a response outlining 'The Company's' position and course of action within 3 working days of the issue being raised.

Should action be required by 'The Company' to redeem a matter this shall be undertaken at the earliest opportunity with the assistance of the original manufacturer if deemed appropriate. It is the intention of 'The Company' to resolve any dispute amicably and to the satisfaction of 'The Customer' at the earliest opportunity.

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